Questions, meet clear answers.
Everything you should know before exporting a report, analysing a settlement or choosing a subscription.
Partner accounts and exports
Does Food Data Extractor need my partner password?
No. You sign in directly on the Zomato or Swiggy partner portal. Never send your password, OTP, cookies or session tokens to support.
Does a partner ID alone unlock data?
No. Your signed-in account must already be authorised by the platform to access the selected outlet and report.
Which platforms are supported?
The current extension supports authorised Zomato Partner and Swiggy Partner workflows. Available modules differ because each portal exposes different report types.
Why is a report unavailable for my outlet?
A report can only be exported when the signed-in platform account exposes it. Account role, outlet status, date range and portal changes can affect availability.
Files and restaurant data
Where are settlement files processed?
Supported website tools process selected files locally in your browser. Report contents are not sent to the licensing service.
What does the licensing service receive?
It receives only the information needed to validate a plan, device and platform-scoped outlet limit. It does not receive exported order or settlement files.
Is this affiliated with Zomato or Swiggy?
No. Food Data Extractor is independent and is not affiliated with, endorsed by or sponsored by either platform.
Can support access my restaurant account?
No. Support will never ask for your password, OTP, cookies or active partner session. Screenshots should be redacted before sharing.
Payments and activation
Who processes subscription payments?
Razorpay processes monthly and annual subscription payments. Food Data Extractor does not store card, UPI or bank credentials.
When does my activation key become usable?
The key becomes usable after Razorpay confirms the subscription and the licensing service records the successful payment event.
What happens if checkout is not completed?
The unpaid checkout link expires automatically. No subscription access is activated and you can start a fresh checkout later.
Where can I read cancellation and refund terms?
See the refund and cancellation policy and the digital delivery policy before purchasing.
Tell us what went wrong.
Include the page, action and non-sensitive error message so support can reproduce the problem.